website and call centre go live after being shut down after online sales fiasco
GAMES TICKETS GOING ON SALE AGAIN
Tickets for the Commonwealth Games return to sale today after long delays and IT problems caused their initial launch to be suspended last week.
About 50,000 tickets remain and they are to be released in a "phased approach'' over the next three days to manage demand on the dedicated website and phoneline.
Remaining seats at the opening and closing ceremonies will be made available from 10am along with tickets to watch team sports such as hockey, netball and rugby sevens.
On Thursday it will be athletics, badminton, squash and table tennis that go on sale, alongside any unsold tickets from today's release, and all remaining tickets for weightlifting, bowls, rhythmic gymnastics, shooting, boxing, judo
and wrestling will be available from Friday.
Diving, swimming, cycling, gymnastics and triathlon are already sold out, Glasgow 2014 said.
An extra 100,000 tickets for the Games went on sale last Monday but problems started almost immediately, with numerous complaints about long delays and issues with finalising transactions.
Sales were temporarily suspended in the early hours of Tuesday morning but, after a second day of problems, Glasgow 2014 suspended all sales until the issues could be fully resolved by Ticketmaster, who are handling the sales.
It also emerged that some fans who called the dedicated phoneline were charged while listening to an engaged tone, with some customers running up bills of more than £100.
The phoneline that will be used from today will be a free number and all purchases will be posted free of charge, removing a previous £4.50 charge.
Glasgow 2014 chief executive David Grevemberg said: "The enthusiasm for tickets so far has been huge and we are fully focused on meeting that positive demand.
"From today, we want to ensure that everyone who wants to be part of the Glasgow 2014 Commonwealth Games has the opportunity to do so.
"The phased approach to selling tickets will help us manage the demand, although we ask everyone for their patience at peak times on the website and freephone hotlines.''
Chris Edmonds, chairman of Ticketmaster UK said: "Our technical teams have been working around the clock to test and retest every component of the technical infrastructure supporting the ticketing website to ensure that customers have a much improved experience during the relaunch of the site.
"We are, of course, expecting to witness very high levels of demand on the site each day this week, so would ask all customers to be patient, if they find themselves queuing.
"Our advice to everyone would be to refrain from refreshing their screens or opening multiple browsers. Please also check social media channels for all the latest updates.
"Our number one objective is to see as many tickets as possible reach fans and supporters as we can, and help deliver what will undoubtedly be a successful and unforgettable Commonwealth Games.''
About 2.3 million applications were made for the initial one million tickets released last year, with athletics, aquatics and cycling proving the most popular events.
Details on how to purchase the tickets can be found at www.glasgow2014.com.